APPOINTMENT
YOUR STYLIST HOLDS YOUR APPOINTMENT JUST FOR YOU, SO WE ASK THAT IF YOU MUST RESCHEDULE OR CANCEL YOUR APPOINTMENT PLEASE PROVIDE US 48-HOUR NOTICE.
A VALID CREDIT CARD IS REQUIRED TO BOOK ALL APPOINTMENTS. IN THE EVENT YOU RESCHEDULE OR CANCEL YOUR APPOINTMENT WITH LESS THAN 48 HOURS OF YOUR SCHEDULED TIME OR YOU 'NO SHOW', YOUR CREDIT CARD WILL BE CHARGED 100% OF THE MISSED SERVICE.
KINDLY ARRIVE ON TIME FOR YOUR APPOINTMENT. IF YOU ARRIVE 15 MINUTES AFTER YOUR SCHEDULED TIME WE WILL DO EVERYTHING WE CAN TO ACCOMMODATE YOU, BUT MAY NOT BE ABLE TO PROVIDE THE SERVICE(S) YOU ORIGINALLY BOOKED. WE WILL ALWAYS DO OUR BEST TO TAKE CARE OF YOU.
GOOD VIBES
WE ARE COMMITTED TO ALWAYS PROVIDE THE UTMOST CARE, KINDNESS AND HOSPITALITY TO ALL OUR CLIENTS.
WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE WHO IS RUDE, DISRESPECTFUL OR HOSTILE TOWARDS ANY OF OUR TEAM MEMBERS.
CONSULTATION
ALL CONSULTATIONS ARE COMPLIMENTARY AT LIMÓN SALON. A VALID CREDIT CARD IS REQUIRED TO BOOK A CONSULTATION.
IT IS OUR PRIORITY TO PROVIDE THOROUGH CONSULTATIONS FOR ALL SERVICES PROVIDED AT LIMÓN SALON, HOWEVER IT IS EACH CLIENT'S PERSONAL RESPONSIBILITY TO BE UPFRONT AND HONEST ABOUT THEIR HAIR HISTORY AND TO REVEAL ANY OF THE ITEMS LISTED BELOW AS THEY MAY CAUSE NEGATIVE REACTIONS TO SALON CHEMICAL SERVICES.
ALLERGY TO BLEACH OR HAIR COLOR
USE OF HENNA OR VEGETABLE DYE
USE OF BOX COLOR
USE OF COLOR REMOVER
USE OF BRAZILIAN OR KERATIN TREATMENT
USE OF RELAXER OR PERM
ANY DAMAGE CAUSED TO THE HAIR OR SKIN AS A RESULT OF UNDIVULGED INFORMATION DURING THE CONSULTATION IS NOT THE RESPONSIBILITY OF THE SALON OR STYLIST.
ONLINE BOOKING
YOUR STYLIST HOLDS YOUR APPOINTMENT JUST FOR YOU, SO WE ASK THAT IF YOU MUST RESCHEDULE OR CANCEL YOUR APPOINTMENT YOU PLEASE PROVIDE US WITH 48-HOUR NOTICE.
AN ONLINE DEPOSIT IS REQUIRED TO BOOK ALL ONLINE APPOINTMENTS. IN THE EVENT YOU RESCHEDULE OR CANCEL YOUR APPOINTMENT WITH LESS THAN 48 HOURS OF YOUR SCHEDULED TIME OR YOU 'NO SHOW', YOUR DEPOSIT WILL BE FORFEITED.
SOCIAL MEDIA
WE TAKE PHOTOS AND VIDEOS IN THE SALON FOR SOCIAL MEDIA AND DIGITAL MARKETING PURPOSES.
IF YOU WOULD PREFER TO NOT BE PHOTOGRAPHED OR FILMED, PLEASE LET US KNOW WHEN YOU CHECK IN AT OUR FRONT DESK AND WE WILL BE SURE KEEP YOU OFF CAMERA.
SERVICE
WE STRIVE TO BUILD TRUST AND LONG TERM RELATIONSHIPS WITH OUR GUESTS, SO IF FOR ANY REASON YOU ARE NOT COMPLETELY HAPPY WITH YOUR SERVICE AT LIMÓN SALON, PLEASE CALL US WITHIN 10 DAYS OF YOUR ORIGINAL SERVICE DATE AND WE WILL GLADLY PROVIDE YOU A COMPLIMENTARY ADJUSTMENT SERVICE WITH YOUR ORIGINAL STYLIST.
ADJUSTMENT SERVICES ARE SCHEDULED EXACTLY LIKE REGULAR APPOINTMENTS AND ARE PROVIDED AT NO CHARGE. WE DO NOT OFFER REFUNDS ON ANY SERVICES.
PRODUCT
WE STAND BEHIND THE PRODUCTS WE SELL AND WANT OUR CUSTOMERS TO BE SATISFIED WITH THEM. IF FOR ANY REASON YOU ARE NOT SATISFIED WITH YOUR PURCHASE AT LIMÓN SALON, PLEASE RETURN THE PRODUCT(S) FOR A FULL REFUND WITHIN 30 DAYS OF ORIGINAL PURCHASE.
ALL REFUNDS WILL BE CREDITED TO YOUR ORIGINAL FORM OF PAYMENT. ANY PRODUCT(S) RETURNED AFTER 30 DAYS, YOU WILL RECEIVE YOUR REFUND ON A LIMÓN GIFT CARD.
GIFT CARD
LIMÓN GIFT CARDS ARE REDEEMABLE FOR ALL SERVICE AND PRODUCT PURCHASES AT LIMÓN SALON.
GIFT CARDS NEVER EXPIRE. GIFT CARDS CANNOT BE RETURNED OR REDEEMED FOR CASH.
PAYMENT
WE ACCEPT CASH, DEBIT CARD, VISA, MASTERCARD, AMERICAN EXPRESS, AND DISCOVER.
A 3% SURCHARGE IS ADDED ON ALL CREDIT CARD TRANSACTIONS. THIS FEE IS LESS THAN THE FEES WE PAY FOR CREDIT CARD PROCESSING. CASH AND DEBIT CARD TRANSACTIONS WILL NOT INCUR THIS FEE.